Privileged Instruction message

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 5:28 pm

Ok, I got my interface, hooked it up to the computer and remote, installed the driver, unzipped all the files. I opened the program and clicked download from remote and get the message:

Privileged Instruction

Do I have a security setting somewhere that needs to be adjusted?

Thanks for helping a new guy.

greenough1 · Post by **greenough1** » Thu Dec 18, 2008 5:34 pm

Are you running as an administrator?

jeff

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 6:04 pm

I don't know how to tell if I'm running as an administrator. Where do I find that?

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 6:07 pm

you mean on the computer? Yes, I am running as an administrator

Post by **The Robman** » Thu Dec 18, 2008 6:32 pm

What sort of interface are you using, and with which remote?

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 6:41 pm

it's a usb JP1.x, just got from Tommy Tyler. The remote is an Atlas 5 1056

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 7:02 pm

also gettng a

Failed to set data for "

error message when I launch the ir program.

I am running Windows Vista.

Post by **The Robman** » Thu Dec 18, 2008 7:35 pm

Tommy hasn't sold JP1.x cables in a long time, so if you bought this cable recently, I'm guessing that it's really a JP1.2/3 (Flash) cable. Did you download and install the FTDI driver (instructions here), and have you read Tommy's Troubleshooting Guide?

Tommy recommends using this program to test your interface.

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 7:53 pm

you are correct, it's usb JP1.2/3 flash

I'll read the trouble shooting guide as you suggest

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 8:22 pm

OK, I ran the test and read the troubleshooting guide. Everything checks out and the cable is working properly.

Still get the same messages. I think it is a Windows Vista problem. Any suggestions?

I have already added IR to the accepted program list on the firewall protection.

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 8:45 pm

Think I'm making progress. I have solved the previous error messages from windows vista. Even though I am logged on as the administrator, I had to right click on IR to launch and tell it to open it as an administrator. Damn, I'm learning to hate Windows Vista.

The test run reccognizes the remote and a good connection.

But now when I click download from remote, it says:

No response from interface. Make sure the interface is connected to the PC, and that you have specified the correct port.

The Device manager shows it on COM4. The test also shows it on COM4.

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 9:18 pm

device manager also confirms the driver is correct and up to date.

Post by **The Robman** » Thu Dec 18, 2008 9:41 pm

The only other thing I can think of is, are you sure that you don't have the cable connected to the remote "upside down"? The IDC connector should have a marking designating "pin 1", and the remote will usually also have a marking of some sort designating pin 1.

If you can't make out the markings, and it's not working the way you have it connected, try it the other way around.

I forget whether the USB flash cables require that there be batteries in the remote or not, I don't think it matters either way but I don't recall.

mikegerhardt · Post by **mikegerhardt** » Thu Dec 18, 2008 9:52 pm

Tried that, quite some time ago. The test program won't reccognize it when it is upsidown. When it is correct, it is reccognized and even identifies the remote.

I've even checked to see if other COM ports are falsely "in use"

I'm not ready to give up, Just not sure what to try next.

mdavej · Post by **mdavej** » Thu Dec 18, 2008 10:23 pm

mikegerhardt wrote:But now when I click download from remote, it says:

No response from interface. Make sure the interface is connected to the PC, and that you have specified the correct port.

I get that particular message if JP1 Parallel is selected, which can sometimes happen by itself even though you selected something different previously. Make sure you still have JP1.x selected.

You can also experiment with different com ports in device manager - advanced. If com4 is being used by something else (bluetooth, modem, activesync, hotsync, etc.), try a different port, the lower the number the better (fewer ports to try, so quicker connections). If you have a pc with no serial ports, com1 should work fine.

I've also found that good batteries are critical. When your batteries go, you'll start getting errors before the uploads/downloads complete.