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How to solve Harmony 300 remote "disabled" problem

 
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czlyw



Joined: 25 Jul 2005
Posts: 12
Location: China

PostPosted: Sat Nov 23, 2013 12:23 pm    Post subject: How to solve Harmony 300 remote "disabled" problem Reply with quote

I bought a Harmony 300 remote control one year ago and put it in my cabinet for a long time. These days, I found it and started to use. After I tried to look for some codes and sync it, it popup a message "The product has been disabled and can no longer be synchronized or set up."

Is there any way to solve this problem?

Thanks.
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Specilized in developing infrared remote decoder and all kinds of universal remote control solution.PC programmable remote control. www.cldic.com
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vickyg2003
Site Admin


Joined: 20 Mar 2004
Posts: 6946
Location: Florida

PostPosted: Sun Nov 24, 2013 5:44 pm    Post subject: Reply with quote

The same thing happened to mine. They suspect its a counterfeit remote, or there were too many downloads. Contact there customer support and it will take about 90 days to resolve, after you find your proof of purchase.
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MaskedMan
Tivo Expert


Joined: 10 Feb 2004
Posts: 680

PostPosted: Sun Nov 24, 2013 6:21 pm    Post subject: Reply with quote

Once remote is replaced under warranty, they don't ask for the defective back, but it will never be able to programmed again. People sell them, buyers are out of luck.
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Edmund
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