NO onscreen remotes work

Need help adding new codes to your Slingbox, this is the place to ask. You're welcome to ask general Slingbox questions here, but be aware that most of us are not Slingbox experts.

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tempgal
Posts: 2
Joined: Fri Jan 04, 2013 12:15 am

NO onscreen remotes work

Post by tempgal »

The Slingbox is a Pro HD. Has been working fine for the past 2-3 years. We moved and I had to reconfigure because of a new router and new ISP.

The new ISP is Comcast. The new device is a DCI105COM1. Have tried the bin files found here but without success. The setup assistant apparently doesn't find the files (which have been placed in the correct folder).

No matter whether I try to configure via the web or via the desktop software, and no matter whether I select Cable Box or Other Device, I cannot access a list of manufacturers. The only option ever available is "Other" with the model number grayed out. When I enter the C2010 code provided in this forum for these bin files, the message is something to the effect of "not found -- try another."

Both video and audio work but I can only change the channel with the hand-held remote that was provided by Comcast, which makes the whole Slingbox idea pointless.

Suggestions would sure be appreciated.
alanrichey
Expert
Posts: 3533
Joined: Mon Mar 24, 2008 7:14 am
Location: UK/USA

Post by alanrichey »

Simple :D U21, a TS1117 3.3V voltage regulator in the box has failed. Just get a replacement box. (Assuming you have already tried a reset?)

This is a known design fault and quite a few users have reported that they got a free replacment even though they were out of warranty.
tempgal
Posts: 2
Joined: Fri Jan 04, 2013 12:15 am

Thanks!

Post by tempgal »

Is U21 the name of the part that failed?

Yes, I have tried resets ... more times than I want to count.
alanrichey
Expert
Posts: 3533
Joined: Mon Mar 24, 2008 7:14 am
Location: UK/USA

Post by alanrichey »

No idea. All I am doing is repeating the findings that are extensively documented over at http://answers.slingbox.com/threads. A forum search for 'no manufacturers' will show you the threads.
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