xsight touch unresponsive

chuliu · Post by **chuliu** » Sat Jun 01, 2019 3:54 am

My friend bought an xsight touch remote and he found that the remote buttons are unresponsive. I asked him to press power+ ok and put the battery back. It now displays that upgrade mode and ask to connect usb to upgrade. I wonder if he should use rimr to complete the upgrade. Thanks.

Post by **mathdon** » Mon Jun 03, 2019 6:28 am

I can't say if it will work, but it is worth a try. The remote will be useless until the upgrade is completed, and RMIR is the only tool still available to do an upgrade. If he tries it, please report what happens - not just "It doesn't work", give as much info as you can.

mdavej · Post by **mdavej** » Mon Jun 03, 2019 8:43 am

He will need to use RMIR eventually anyway if he ever wants to program macros or activities or add any new devices that aren't built-in.

Maybe repeat the power+ok+battery procedure to get out of upgrade mode for the moment:
https://www.avsforum.com/forum/93-remot ... -mode.html

chuliu · Post by **chuliu** » Mon Jun 03, 2019 9:26 am

I remote accessed his pc and performed a firmware upgrade for him. Unfortunately, according to him, the remote is still unresponsive and stuck at either region selection or a few screens into the initial setup. He said that the original battery was not working and he has purchased a generic battery off the web.
He suspects if the battery could be the cause. Strangely from the rmir, the remote seemed responsive when I remote accessed his pc, either download from remote or perform a firmware update.

mdavej · Post by **mdavej** » Mon Jun 03, 2019 10:21 am

If it works at all, battery is probably fine. Touchscreen could be bad. That's happened to a few of mine.